Umm, really?

So here’s a little something I’ve noticed…has this ever happened to you? You’re dealing with an individual on-line for a business transaction of some sort such as e-Bay, Etsy, some home-based businesses (Mary Kay, etc.) and you’ve waited a ridiculously long time for your item or order to arrive. When contacting the person, sometimes multiple times, you eventually get some variation of the following response back:

Dear Customer,

I am so sorry for the delay! Things have been crazy with ________________.

[Fill in the blank with one of the following:]

  • Multiple deaths in the family involving numerous cross country travels for funerals
  • Horrendous sickness lasting months during which I was completely incapacitated including being unable to email you to let you know what was going on
  • Emergency surgery immediately after you placed your order followed by a lengthy hospital stay which lasted until just last night when I was finally discharged and came home to find your email inquiring about your order

Seriously, I cannot tell you how many of these I’ve heard. The sad part is I guess I’m a sucker because I used to believe them and then feel really horrible that I bothered the person about my silly little order! I would immediately write back telling them how sorry I was for their loss, sickness, injury, etc, and not to worry about rushing my order off in the mail. Yeah. Well. I’m just not buying it anymore. Of course I’m sure sometimes these excuses are legitimate, but come on now! This is just a little too much to be coincidental.

1 comment:

Margaret said...

wow. I've never (YET) had that problem. Knocking on wood.