Since we have an Internet presence and have recently been on the receiving end of some very poor customer service the hubby and I thought this would be a good place to share and vent. Kind of like when Heather Armstrong of Dooce went postal on the Maytag folks. But not quite.
So, let me tell the back story of our products. A while back we decided to research bidet attachments for standard home toilets. I’ve always wanted an actual bidet and frankly am surprised they aren’t more prevalent here like they are in Europe. But the awesomeness of bidets is not what this post is about. Real bidets require extra bathroom space to install them and even bidet toilet seats require electricity, something not available in the water closet areas of either of our bathrooms. So our research led us to a product that attached to the toilet, had its own water hose and required no electricity. At an affordable $100 price tag, we bought them for each bathroom. The hubby was able to quickly and easily install them and they worked great. Then as time went on, specifically about a month or so after the warranty ran out, we had problems. One of the units had the “arm” that attached it to the toilet break. Sadly, that part is plastic and not replaceable. We asked. The other unit in the hall bathroom had another problem. The spring that is supposed to retract the nozzle back underneath the rim of the toilet stopped automatically doing its job. This meant that when anyone bumped into the lever (which is positioned right outside the toilet seat) it would remain in that position; a position that caused it to shoot water into the air. This event occurred whenever we’d brush by the side of the toilet to start the water for the little guy’s bath. It also occurred when other toddlers were visiting for playgroups resulting in some serious flooding. And perhaps most amusing of all, it occurred whenever Daddy was in the bathroom giving little guy his bath and little guy thought it would be loads of fun to squirt Daddy. Good times, my friends, good times.
But the bottom line here (pun shamelessly intended) is that we have two malfunctioning bidet attachments that are not repairable. Apparently the company must have determined that making an all plastic unit that’s not repairable is not a great idea and recently started making all metal units. Of course these units cost nearly twice the price of the older models. When we contacted the company about our problem the most they were willing to do for us was to give us a $20 discount of the cost of the new metal units. After further conversations with the company pointing out that would mean our spending an additional $300 over and above the $200 we’d already spent with them they basically said “too bad.” Naturally, we’re not willing to spend that kind of money nor would we consider doing business with a company that does not stand behind their products or make any reasonable compensation towards customers who’ve spent a significant amount on now faulty products. The offending company is called The American Biffy Company at www.biffy.com. Again, this is very much an un-recommendation to do business with these people. As far as bidet attachments themselves go (when operating properly) I cannot recommend them enough! We’re currently researching new options for replacing these units so if any readers out there know of any good options for us to try, feel free to share them with us! In the meantime, we’ll just be trying not to flood our bathroom.